Last updated: September 27, 2025
Company: Muxin New Materials Technology Co., Ltd.
Address (Office): Room 510, Building A, Ziyu Shangdu, Lianchi District, Baoding, Hebei, China
Address (Factory): Huizhou Road, Development Zone, Weihai, Shandong, China
Email: contact@myopewax.com
WhatsApp: +86 13331257357
Website: [www.myopewax.com]
1. Introduction
Muxin New Materials Technology Co., Ltd. (“we”, “us”, “our”) operates the website [yourdomain.com] (the “Site”). We provide information about our chemical products and accept business inquiries. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights in relation to your personal data.
This policy applies to visitors and users of our Site, customers and prospective business partners. By using the Site or contacting us, you consent to the collection and use of information in accordance with this policy.
2. Information we collect
2.1 Information you provide directly
- Contact details: name, company name, business email, phone number (including WhatsApp), shipping/billing address, job title.
- Inquiry details: product(s) of interest, quantity, technical requirements, attachments (e.g., drawings, specifications).
- Account or order information: when you place orders or request samples we may collect company tax/VAT numbers, billing information and purchase history.
- Communications: any messages you send to us via email, contact form, or chat.
2.2 Information collected automatically
- Usage data: pages visited, time on site, referral URL, IP address, browser and device type, and other analytics information.
- Cookies and similar technologies: cookies and tracking pixels used to support the Site, provide functionality, and analyze traffic.
2.3 Information from third parties
- Information we receive from third-party services you use to contact us (for example, LinkedIn, Alibaba, or other B2B marketplaces), or from service providers we engage to process data on our behalf.
3. How we use your information
We use personal data for these business purposes:
- To respond to enquiries, provide quotes and sample logistics, and communicate about orders.
- To perform contract obligations (order processing, shipping coordination, invoicing).
- To improve and maintain the Site, perform analytics, and monitor security.
- For marketing communications (product updates, newsletters) where we have consent or a legitimate business interest; recipients may opt out.
- To comply with legal obligations and to protect our legal rights.
- For business administration and record-keeping.
4. Legal bases for processing (where applicable)
If you are in a jurisdiction that requires a legal basis (for example, the EU), our lawful bases include:
- Contract: to perform a contract where you are a customer or supplier.
- Consent: where you have provided consent (e.g., subscribing to newsletters).
- Legitimate interests: to run and improve our business, provide customer service, and prevent fraud, balanced against your privacy rights.
- Legal obligation: to comply with applicable laws.
5. Sharing and disclosure
We may share personal data with:
- Service providers who perform services on our behalf (hosting providers, email delivery, analytics, CRM, freight forwarders, payment processors).
- Business partners for sample delivery, customs clearance, or fulfillment.
- Professional advisors (lawyers, auditors) where required.
- Acquirers or successors in connection with a business transaction (sale, merger, reorganization).
- Legal authorities if required by law or to protect legal rights.
All third parties are required to handle your personal data securely and only for the purposes we authorize.
6. International transfers and processing location
Our systems and service providers may store or process data in countries outside your jurisdiction. Our primary server infrastructure for the Site is hosted in Singapore. Personal data may also be processed in other countries where our service providers operate.
When we transfer personal data across borders, we implement appropriate safeguards, for example:
- Contractual safeguards: we use Data Processing Agreements (DPA) with processors and, where required, contractual transfer mechanisms such as the EU Standard Contractual Clauses (SCCs) or equivalent safeguards recognized under applicable law.
- Technical measures: encryption of data in transit and at rest when supported, secure access controls, and infrastructure security provided by our hosting and cloud partners.
- Organizational measures: vendor due diligence, limited access policies, staff training, and incident response processes.
If you require more detail about the specific safeguards used for a given transfer (for example, transfers from the EU), or require a copy of the relevant contractual terms, please contact us at contact@myopewax.com.
7. Data retention
We retain personal data only as long as necessary for the purposes described (e.g., to respond to inquiries, maintain business records, comply with tax and legal obligations). Retention periods vary by data type (typically between 1–7 years for transactional records, marketing consents until opt-out, analytics data aggregated or retained per hosting provider policy).
8. Your rights
Subject to local law, you may have the following rights:
- Access to your personal data we hold.
- Rectification of inaccurate or incomplete data.
- Erasure (right to be forgotten) in certain circumstances.
- Restriction of processing where applicable.
- Objection to processing based on legitimate interests or direct marketing.
- Data portability to receive personal data in a structured, commonly used format.
To exercise these rights, contact us at contact@myopewax.com. We may need to verify your identity before taking action. We will respond within legal timeframes.
9. Marketing and communications
We may send commercial communications about products and services. You can opt out at any time by following unsubscribe links in emails or contacting contact@myopewax.com. Opt-outs will be processed promptly.
10. Cookies and tracking
We use cookies and similar technologies to operate the Site and analyze usage. Typical cookie types:
- Essential cookies: required for site functionality.
- Performance / analytics cookies: to understand site usage (e.g., Google Analytics).
- Functional cookies: to remember preferences.
- Marketing cookies: to support advertising and remarketing.
You may control or block cookies via your browser settings. Blocking some cookies may affect Site functionality. For more detail, see our Cookie Policy [link to cookie policy or section below].
11. Security
We implement technical and organizational measures to protect personal data (access controls, encryption where appropriate, secure hosting, and regular updates). While we strive to protect data, no transmission or storage system is completely secure—absolute security cannot be guaranteed.
12. Children
Our Site and services are business-to-business and not directed to children. We do not knowingly collect or solicit personal data from persons under 16. If we become aware we have inadvertently collected data from a minor, we will take steps to delete it.
13. Third-party links and services
The Site may contain links to third-party websites or services. This Privacy Policy does not cover those third parties. We encourage you to read their privacy notices before providing personal data.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy with a “Last updated” date. Significant changes may be communicated by email or via prominent notice on the Site.
15. Contact information
For questions, to exercise data subject rights, or to request details about international transfer safeguards (for example, copies of SCCs or DPAs), contact:
Muxin New Materials Technology Co., Ltd.
Email: contact@myopewax.com
WhatsApp: +86 13331257357
Office Address: Room 510, Building A, Ziyu Shangdu, Lianchi District, Baoding, Hebei, China
